Popular Questions
What are the current COVID travel restrictions?
Starting from 0:00 on May 15, all Vietnam destinations are open, no self-isolation is required, and all regulations for SARS-CoV-2 testing required before entering will be temporarily suspended.
I heard that Vietnam has visa exemptions. Do I qualify?
Vietnam currently offers visa exemptions from 15 to 30 days for citizens of 22 countries. Find out if you qualify for a Vietnam visa exemption here
Do I need a visa to visit Phu Quoc island?
If you have any problems about visa to get in Vietnam, you can stay in Phu Quoc island for maximum 30 days!
Is Vietnam a good destinations for solo female travellers?
Vietnam is one of the safest destinations for solo female travellers in the region. Vietnamese people are for the majority, non-confrontational, and are quite shy around foreigners. Only one thing that if you are in Ho Chi Minh city, you should look out for bag snatching from motorists driving by.
What are the most common sickness travellers get in Vietnam?
Most likely, the worst you will come home with is the common cold or some minor stomach woes. Heat-related illnesses such as heatstroke anddehydration can be an issue in the hot season. Stay vigilant about hydration and applying sunblock!
Which taxi service ahould I use?
Unfortunately taxi scams are a concern for travellers in Vietnam. Use only reputable taxi companies, such as Taxi Group in Hanoi (red and blue horizontal stripes), Vinasun in Ho Chi Minh City (white taxis) and Mai Linh in both cities (green taxis). Grab, Bee and GoViet are also available for booking rides in Vietnam’s major cities if you have a Vietnamese SIM card.
When is the best time to visit Ha Long bay?
The climate in the northern region of Vietnam is temperate so be prepared for cold weather in the winter months from December to March. The months of April and May offer sunshine and a refreshing breeze, while September to October are favoured for their cooler temperatures and clear skies.
When is the best time to visit Sapa?
Spring, which lasts from February to May, is the most suitable time to visit Sapa. Coming to Sapa this time, you will have a chance to admire blossom flowers at every corner of Sapa, from hillsides, valleys, mountain slopes to the road in the town. Or if you want to admire the terrace rice fields you should visit Sapa from July to September!
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Cancellation
What is the cancellation policy of Hanoi Center Silk?
If the booking is canceled more than 7 days before date of start, you will not get any charge! If less than 7 days, you will get charge from 25% to 100%. But Hanoi Center Silk’s Travel always try to give our customer the most comfortable policy! Let’s contact us!
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Change a booking
In case of bad weather, can I change to another place to visit without fee?
Yes. If the weather get worse, the trip can not be perfom! Our travel consultant will help you to change to other place without fee!
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Special requests
What can I eat if I'm vegetarian?
If you are vegetarian, please note with our travel consultant, we will arrange the vegetarian food for you during the trip! There are many vegetarian dishes make by vegetable in Vietnam!